6.2 What are the shipping costs?
Shipping costs depend on the delivery address, but shipping costs are free for orders over €500.00 for deliveries within the Netherlands.
NOTE: We do not offer free shipping for delivery within EURO Zone 2, 3, 4 and 5.
Local Shipment:
Netherlands
EURO Zone 1:
Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Poland, Portugal, Spain and Sweden
EURO Zone 2 :
all other countries in Europe (exc. Russia)
Outside Europe:
Australia, Canada, Hong Kong, Japan, South-Korea, United States of America
| Countries & Delivery zones |
Costs |
| The Netherlands |
15 € |
EURO Zone 1:
Austria,
Belgium,
Denmark (exc. Faroe Islands and Greenland),
France (inc. Corsica and Monaco),
Germany,
Italy (exc. San Marino and Vatican City),
Luxembourg,
Spain (inc. Balearic Islands, exc. Canary Islands),
Sweden,
UK (exc. Gibraltar and Channel Islands) |
22 € |
EURO Zone 2 :
all other countries in Europe (exc. Russia) |
35 € |
Outside Europe :
Australia, Canada, Hong Kong, Japan, South-Korea, United States of America: |
50 € |
Rest of the world
Please contact [email protected] |
– |
6.3 What about payment of duties & taxes?
Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
6.4 When will my order be delivered?
We aim to deliver your order within the number of days shown for your country or region below.
- The Netherlands – orders will be delivered within 3-5 business days.
- Europe – orders will be delivered within 4-6 business days.
- World – orders will be delivered within 5-7 business days.
Delivery rules and restrictions:
- Saturday, Sunday are not classed as business days.
- During busy periods, such as the holiday season or during the sales, delivery may take longer.
- If you have not received your delivery within the number of days shown for your country above, then please contact: [email protected]
Delivery times depend on the Items ordered and on the country in which the order was placed and You will be advised of the delivery time when you place the order. The delay of the delivery is the one mentioned above and should be less than 15 days. Greyfitti cannot be responsible for unforeseeable delays in delivery.
6.5 What happens if my order is urgent?
If your order is very urgent then please let us know at [email protected], or call at +31(0)614 355 131 on Wednesdays or Fridays, or rest of the week after 17.45 p.m.
We will sort out if we can ensure that your order gets to its destination in time. Please keep in mind that additional shipment costs may be charged.
All orders are delivered using the shipping methods provided by PostNL. While transport the items are insured to Greyfitti.
You will receive a confirmation email from our website as soon as you have placed your order. You will be notified via email when your order will be dispatched with tracking information for your package. For reasons of security, Items purchased on the E-shop will be delivered in plain packaging to the address linked to the credit card, and the signature of an adult aged 18 years above will be required upon delivery. Please note all items must be signed for. Please ensure that you are able to sign for the package at the delivery address provided when placing your order.
The merchandise must be delivered in the presence of a person who is legally of age, the delivery person handing the recipient the parcel receipt and asking him to sign it. Two (2) attempts will be made to deliver the goods per shipment. Should the parcel be refused, or after (2) attempts to deliver it, the parcel will be returned to Greyfitti. If there is no-one available to take receipt of the parcel, an advice note saying that an attempt had been made to deliver it will be left in the recipient’s letter box. The Client can then contact PostNL to reschedule delivery. When the goods are delivered, you should check that the articles are in order and indicate any reserves you may have in writing, on the delivery note if possible. Please then sign it and note any anomalies observed (parcel opened, damaged, Item damaged, missing etc). You should then contact the customer service by email: [email protected].
If the articles do not comply with your order or if they are not to your satisfaction, you may return them and ask for an exchange or for a refund within the conditions described here below.
If Greyfitti is unable to deliver items that have been ordered because these have become suddenly unavailable, even temporarily, it will immediately advise the client of this and in any case within 30 (thirty) days at the latest by electronic mail. Any amount already paid by the client will be reimbursed as soon as possible and in any case within 30 days of payment of monies paid.
